1.1 These terms of sale apply to all goods supplied by Werx Ltd, whose registered office is at Aston Bury Business Park, Aston, Stevenage, Hertfordshire SG2 7EG, Company No. 02620892 (the "Supplier").
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.2 All prices shown are in GBP. You have the option to change the currency on the website using the drop down currency menu in the top left hand corner of every page.
2.3 Orders placed incorrectly and cancelled will be charged an administration fee of 4% to cover transaction costs charged by the credit card company.
2.4 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.5 In addition to the price, you may be required to pay a delivery charge for the goods.
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.2 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.3 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.3.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.3.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.4 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7. Cancellations & Returns - see our 'Delivery & Returns' tab on this page.
8.1 All goods supplied by the Supplier are warranted free from defects for 1 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via e-mail within 5 working days. (Please note that this is 48hrs for our business customers)
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via e-mail, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.5 If you wish to return the goods for inspection, repair of cancellation then you will be responsible for returning the goods to the Supplier at your own cost .
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may differ from the actual product.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.
When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
We confirm that any Personal Information, which you provide to us, and any User Information from which we can identify you, is held in accordance with the UK Data Protection act.
We use your information only for the following purposes:
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
If, for any reason, you are unsure about the personal or account information we are holding , please contact us.
Our cookies do not contain any personal information about you and are used only to help determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. You will need to accept cookies in able to use our site.
This allows us to make informed changes to the website which enhances your experience. However we have no idea of who you are or any of your personal details as all the tracking is anonymous. We keep track of how many people use this website and which sections are most popular - thats so we can improve the service we offer and make sure that all parts of the site are working. But don't worry, we are not spying! Our data doesnt tell us who you are, just how many people have visited the site!
If you have any concerns or questions about privacy, please contact us.
ZeroNineMX offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.
All orders are dispatched Monday to Friday on a 'next day' service and all our deliveries are made Monday to Friday 8:00am to 5:30pm. It is possible to have your goods delivered on a Saturday for an additional fee. If you require this then please contact us to arrange.
*We try our best to get all orders dispatched within 2-3 days of receiving your order.
During busy periods, e.g. December - April, you should allow 7 - 14 days to receive your order.
We use APC for all items which are too large/heavy to post so, if you happen to be out at the time of the delivery a card will be left. Unfortunately it is not possible to advise on the actual time of delivery.
A signature is required for all orders sent via Royal Mail/ A P C. Someone must be at your delivery address to sign for your parcel between 8am and 6pm.
All items not received must be notified to us in writing within 14 days to enable us to make enquiries and register a claim with the carrier.
Items damaged on arrival must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.
Free shipping is available on ALL internet orders over £50.00 (excluding plastics) to locations in Zones 1 and 2 - detailed in the table below. To see if the item you would like to purchase qualifies for free shipping, look out for the 'Free Shipping' text on the product page - as shown in the picture below. If your item doesn't qualify then don't worry as our shipping rates are kept low and can be seen in the table below:
|ZONE 1||ZONE 2||ZONE 3||ZONE 4|
|IN ZONE 1||IN ZONE 2||IN ZONE 3||IN ZONE 4|
|ISLE OF MAN||GERMANY||FINLAND|
|ISLE OF SCILLY||PORTUGAL||NORWAY|
|ZONE 5||ZONE 6||ZONE 7||ZONE 8|
|IN ZONE 5||IN ZONE 6||IN ZONE 7||IN ZONE 8|
|ESTONIA||U S A||U A E||AUSTRALIA|
|SLOVAKIA||BRAZIL||RUSSIAN FED.||HONG KONG|
If you are returning an item because of an error on our part , we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs). ZeroNineMX will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
Please send items back to: Our address on our contact us page
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
Within 30 days of receiving your notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority or express component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/fact-sheets/page24635.html
For more information about your other statutory rights, please visit the Office of Fair Tradings website at: http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping+From+Home/default.htm
Zeroninemx and Werx products are warrantied against defects in material and workmanship for a total of 30 days from date of purchase. Any products that have been applied and/or used, are void of any defects warranty.
Replacement or repair of defective products is at the sole discretion of Zeroninemx and Werx.
Zeroninemx and Werx are not responsible for product failure due to improper installation, normal wear or crash damage. Motocross graphics are a wear item and should be replaced after a reasonable period of normal riding use.
We create all of our templates and patterns from OEM plastics. Most after market plastics companies will differ in shape and size to OEM, therefore some slight trimming may be required.
We have made every effort to display as accurately as possible the correct colours that appear on our site. However, the actual colours that you see will depend upon your monitor. We cannot guarantee an exact colour match to the display of your monitor.
1. Always work with clean dry hands, decals must be applied at no less than room temperature.
2. Thoroughly clean all plastics with a clean cloth and warm soapy water. Rinse off and ensure plastics are thoroughly dry.
3. For best results, clean the surface with contact cleaner or brake cleaner, use only on the areas where your decals will be applied.
4. With each Zeronine decal kit or backgrounds you will receive a free Isopropyl Alcohol wipe, this will remove any final dirt or grease marks from your plastics.
5. Turn your decal face down onto a flat surface. Using a sharp blade cut a 10mm wide strip from the backing paper, see image (1). Be extremely careful not to cut too deep as this may scar the face of your decal. We recommend a scalpel blade or similar for this procedure.
6. For ease of application, we always prefer to apply the decals with the plastics installed to your motorcycle. This allows you to have two hands to work with, rather than having to hold the plastics steady with one hand.
7. With the 10mm strip removed from the backing of your decals, offer them into position. When you are comfortable that everything lines up, including bolt holes, gently rub down where the strip is removed, see image (2). If at this point you feel that you have the position slightly wrong, gently and slowly remove the decal and start again.
8. Fold back the top half of your decal and remove the backing paper. Whilst holding the decal steady with one hand, firmly start to rub the decal upwards with you thumb see image (3). You will need to work evenly, from left to right and upwards at the same time to achieve the best results. Our materials are so soft and flexible, unsightly creases can be easily smoothed out for a perfectly flat finish.
9. For the remainder of the decal, repeat step 7, this time working downwards, and from left to right, see image (4).
10. Now that your decals are firmly in place, a little care and attention will keep them that way. All after market plastics companies products will vary in shape or size, therefore a little trimming may be required. If your decals are slightly over hanging, or incorrectly fitted, they should be trimmed carefully with a sharp blade. Overhanging or incorrectly fitted decals may result in premature wear.
11. With a hair dryer on medium heat setting, warm up the entire decal that has now been applied. Once warm, aim the hair dryer directly at the edges of the decal, and at the same time, rub down firmly with your thumb, see image (5). This will help seal the edges and create an even greater bond. Continue this procedure around the entire edges of decal.
12. Extra attention is required around all bolt holes or any awkward fitting areas. Again, aim hair dryer directly at the edges, and rub down firmly with your thumb, see image (6).
13. Any additional decals such as air box, should be applied following the above procedures.
Allow 48 hours for ultimate bond to take place before riding.
Never point pressure washers directly at edges of decals.
To find out how much shipping will be, add all the items you want to purchase to your shopping cart, then click on the link in the top right of the website called 'my shopping cart'. On this, page listing all the items you want to purchase, you will see a shipping calculation box below the list of product. You can use this to find out how much shipping will be.
The default currency on this website is GBP. You can change the currency to your local currency in the top right hand corner of the website by selecting your currency on the drop down list below the flag icons.
You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided us at the time you placed you order. Be aware that sometimes these emails end up in junk mail folders, so it is worth adding our email address to your safe senders list
Please contact us to make any amendments to an order you have placed.
Assuming that you order has left our warehouse and you received your e-mail confirmation. Your order should be en-route.
All orders are printed and despatched within 3 - 4 working days. Between the months of December and April (our busy time) orders can take between 7 – 14 days.
It really depends on the item. To get an accurate ETA on your backordered item, you will need to contact our Customer Services department.
When ordering an item you will be taken to the 'create a profile' page as part of the checkout process. If you wish to create a profile without making a purchase then you can do so by following this link.